This message was sent via the Bromley Neighbourhood Watch Association mailing service from Borough Commander – Bromley Police
I’m writing to you following the report published by MOPAC as a result of the recent public consultation on the Public Access and Engagement Strategy. The report details that the front counter provision for this borough will be at Bromley which will be staffed 24 hours and offer experienced face-to-face contact should it be required by our community
We have listened to concerns raised during the public consultation, including those sent directly to MOPAC, those raised at the Crime Summit in September and some that we have received locally.
For some time we’ve been speaking to the public and asking them how they want to access our services, they’ve told us that they need to be able to contact us in a way that’s flexible and more convenient to them, few people now visit a front counter with just eight percent of crime now reported there. It’s clear our services need to be more accessible and enhance engagement whilst enabling us to focus our resources where they’re most needed.
There are many options for people to access our services:
· We’ve redesigned our digital services, with the public now able to do much more online such as report a crime or get a response through Twitter.
· We’ve enhanced our telephone services so crime can be reported and initially investigated over the phone, with live call transfer coming to the 101 call centre (MetCC) to further speed up the process.
· Officers will be equipped with the mobile technology to bring services to the public, enabling them to be more visible in the community.
· By the end of this year, every London ward will have two dedicated ward officers and one PCSO.
· Contact sessions will be run in wards so the public can report crime, get crime prevention information and other advice.
· A 24 hour front counter will be available in each borough with enhanced digital facilities to enable a more efficient service.
· Where there is not a police building on or within close proximity to a DWO’s ward, we’ll be creating additional ‘hubs’ to enable them to remain out in the communities they police at locations that support operational policing.
Every borough will continue to have a front counter in a police station, open to the public 24 hours a day, seven days a week. They will be modernised, more welcoming and easier to use.
As a key partner I wanted to inform you of the change in front counter provision but reassure you that the range of services available mean that the public are able to contact us when they need to. We are actively looking at identifying the DWO hubs at key locations across the Borough. We already have two DWOs and one PCSO in place in all 22 wards in Bromley who will continue to deliver community policing throughout this transition.
Borough Commander – Bromley Police
Metphone: 729951 Direct phone: 0208 284 9951
Mail: Bromley Police Station, High Street, Bromley,
Bromley Neighbourhood Watch Association – Find us on the Web at: www.bnwa.co.uk